Shipping Policy

🚚 Shipping Policy

1. Delivery Areas

We currently offer shipping to:

  • The United Kingdom

  • Selected international destinations (availability may vary per country)

If we cannot deliver to your country, you will be notified during checkout.

2. Processing & Delivery Times

Orders are processed within 1–3 business days after payment confirmation.

Estimated delivery times:

  • United Kingdom: 3–7 business days

  • International: 7–14 business days

Delivery times are estimates and may be affected by customs or local postal services.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Order size and weight

  • Chosen shipping method

We offer free shipping on qualifying orders (the applicable threshold is shown during checkout).

4. Tracking Information

Once shipped, you will receive an email with tracking details to monitor your shipment in real-time.

5. Customs and Import Taxes

For non-UK shipments, customs duties and import fees may apply.
These are the responsibility of the customer and are determined by the destination country’s regulations.
We are not liable for any delays caused by customs clearance.

6. Unclaimed or Returned Packages

If a shipment is returned to us due to non-collection or an incorrect address:

  • The customer will be charged for return shipping and any restocking fees.

  • A refund may be issued minus those costs.

7. Damaged Shipments

If your package arrives damaged:

  1. Take clear photos of the damage.

  2. Contact us within 3 days of receipt at info@seralovi.com.

  3. We will review and offer a suitable solution (replacement, reshipment, or refund).

8. Contact Us

For any shipping-related inquiries:
📧 info@seralovi.com
📞 +852 5440 9153